How to book a holiday at Baker’s Cottage

You can book Baker’s Cottage directly with us, Jo and Peter Cunningham, the owners. If there’s anything you need to know to help you decide if it’s a good fit for your holiday please feel free to contact us. We know the house and the local area very well and are quite happy to answer any questions you have. We want our guests to enjoy their stay and we promise no hard selling! If we think the house or the area won’t match what you have in mind then we’ll say so.

Our booking process:

  1. Contact me, Jo Cunningham, to confirm availability and prices for the dates you want.
  2. We’ll send you a booking form along with our terms and conditions.
  3. Complete the booking form and send us a deposit of 50% by credit or debit card, bank transfer or sterling cheque. If your stay is less than eight weeks away we ask for full amount.
  4. When your payment has cleared and we’ve received your booking form we’ll send you confirmation that those dates are yours. We’ll also give you a password so that you can access our private guests-only page where you’ll find more information to help you prepare for your stay.
  5. Eight weeks before your holiday we’ll remind you that the balance payment is due.
  6. A couple of weeks before your stay we’ll make sure you’ve got the directions, map and details of the key arrangements.
  7. The cottage is yours from 4pm on arrival day. There’ll be a welcome tray waiting for you so you can settle in with a cup of tea and biscuits, relax and get ready to enjoy Chester!

More about paying for your holiday

Whichever payment method you choose we won’t apply any surcharges, although in some cases your own bank may apply fees, for example, for cross border bank transfers.

Paying by card

If you choose to pay by credit or debit card we’ll email you an invoice with a link to click through to the Stripe secure online payment processing site. Your card details are never shared with us, the owners, and you have all the usual credit card payment protection. Payment is usually almost immediate.

Paying by bank transfer and Transferwise

We can accept direct bank transfers from UK accounts and our account details are on the booking form. If your bank account is outside the UK we recommend Transferwise which is secure, simple to use and offers good exchange rates. If you select this option we’ll send you a link to a Transferwise secure online payment page and, as with card payments, your bank details are never shared with us. Payment is usually within a couple of hours or may take longer for international transactions.

Paying by cheque

We can accept sterling cheques by post as long as there is at least three weeks before your holiday starts. It takes several working days for cheque payments to appear in our account and only then can we confirm your booking.

Please bear in mind:

  • Baker’s Cottage is non-smoking.
  • We’re sorry, but we do not allow pets (apart from registered assistance dogs).

Holiday insurance

Cancellations are rare but they do occaisionally happen so please bear in mind that, in common with most UK private holiday home owners, we do not provide cancellation insurance. We strongly recommend that our guests arrange their own insurance if they do not already have cover in place.

Booking with confidence

We understand that people occasionally have concerns about booking holiday accommodation directly with property owners so please feel free to call Jo to discuss any questions that you might have on 07966 372839.

Before you make a booking we recommend that you always give us a quick phone call or send a text to check that you have our correct contact details.

For UK guests we’ll send you a booking form by post (except for short notice bookings). This means that we can verify each other’s bricks and mortar addresses. In fact, since 2014, UK Consumer Contracts Regulations require us to provide customers with our geographical location. So when we exchange booking information by post you can be sure of our address.

Below are some key facts about us that we trust will provide more reassurance.


Logo: EASCO English Association of Self-Catering Operators

We are members of a holiday let Trade Association

We are members of the English Association of Self Catering Operators (EASCO) which is the co-ordinated national voice of self-catering operators throughout England. We are committed to their code of practice and share their objectives “to encourage, promote and uphold high standards of self-catering accommodation within the industry throughout England”. You can find out more about EASCO and check our listing on their web site:
>> www.englishselfcatering.co.uk

We have also adopted their standard booking terms and conditions which have been carefully prepared by the EASCO Council with the advice of their lawyers:
>> The EASCO standard terms and conditions for holiday lettings.

You also have the reassurance of knowing that, in the highly unlikely event of a complaint that cannot be resolved directly with us, you have the option to use the EASCO dispute resolution service, a low-cost independent arbitration scheme.

We have a history of holiday home letting

Holiday Lettings is one of the UK’s leading holiday rental sites and we have had a paid listing with them since 2006 as you can see from our listing on their site. Baker’s Cottage has also received over 25 positive independent guest reviews through their parent site, TripAdvisor. Please note that these listing sites add booking fees on top of our prices.
>> Baker’s Cottage on holidaylettings.co.uk

We have been letting Baker’s Cottage since 2004 and you can see from the Nominet official UK domain name records that Jo has owned the domain name since then:
>> Nominet ‘whois’ records for bakerscottage.co.uk.

We are registered with the Information Commissioner’s Office

Jo is registered with the Information Commissioner’s Office because we collect contact details and other information from our guests. You can check our contact details on the official register of data controllers – search for registration number ZA280856.
>> Search the register of data controllers

 

Logos: Visa and Mastercard

We accept payment by:

  • Credit or debit card
  • Direct bank transfer
  • Transferwise non-sterling bank transfers
  • Sterling cheque

Planning a holiday in Chester?

Ask us for guaranteed rates for your holiday dates: